{"id":217,"date":"2019-09-14T13:23:53","date_gmt":"2019-09-14T13:23:53","guid":{"rendered":"https:\/\/wip.digitalsteam.ca\/wow\/wow-keynotes-customer-service\/"},"modified":"2024-03-23T11:08:05","modified_gmt":"2024-03-23T11:08:05","slug":"wow-keynotes-customer-service","status":"publish","type":"page","link":"https:\/\/jasminbergeron.com\/en\/wow-keynotes-customer-service\/","title":{"rendered":"The WOW Effect in Customer Service"},"content":{"rendered":"<h1>The WOW Effect in Customer Service\u00a0<span style=\"font-size: 24pt;\">(offered on location and online)<\/span><\/h1>\n<div>\n<p>    <!-- Go to www.addthis.com\/dashboard to customize your tools --><\/p>\n<div class=\"addthis_inline_share_toolbox\"><\/div>\n<\/div>\n<p>[file-pdf]<\/p>\n<p>\n    <a href=\"\/wp-content\/uploads\/2022\/01\/3-Page-The-WOW-Effect-in-Customer-Service.pdf\">Download the PDF document<\/a>\n<\/p>\n<div>\n<p>    <!-- Go to www.addthis.com\/dashboard to customize your tools --><\/p>\n<div class=\"addthis_inline_share_toolbox\"><\/div>\n<\/div>\n<p><img decoding=\"async\" data-src=\"\/images\/Conferences\/WOW_Effect_Customer_Service.jpg\" alt=\"Keynote, customer service, Customer, Service, Keynote, customer service keynote speaker, customer service speaker\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><\/p>\n<div>\n<p>The quality of service is the element that can most distinguish your organization!<\/p>\n<\/div>\n<div>\n<p>In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important difference. Forging <strong>high-value relationships<\/strong> is challenging, because <strong>everyone is unique<\/strong>. The keynote &#8220;The WOW Effect in Customer Service&#8221; was developed in this perspective. The objective is to improve your interpersonal skills, in order to increase the <strong>satisfaction<\/strong> and <strong>loyalty<\/strong> of your customers!<\/p>\n<\/div>\n<div>\n<p>This conference\u2014based on practice and interaction\u2014provides guidelines, tips and testimonials interlaced with humour and aimed at producing <strong>a remarkable service quality experience<\/strong>. It was designed in cooperation with multiple organizations that stand out for their excellent service. Content and tips will be tailored to your needs and expectations, ensuring a <strong>highly rewarding experience<\/strong>. This keynote features practical, useful and innovative tools for improving the service you deliver!<\/p>\n<\/div>\n<div>\n<p>CUSTOMIZATION POSSIBILITIES<\/p>\n<\/div>\n<ul>\n<li>\n<div>\n<p><b>Each presentation can be offered on location, online or even both.<\/b><\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p><strong>Possible durations:<\/strong> The most popular lengths are 60, 75, 90 minutes, as well as a half-day. In certain cases, we can also adapt the format to a 45 minutes keynote and a full-day training session.<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p>Each keynote can also be offered in a <strong>training<\/strong> and \/ or <strong>workshop <\/strong>mode.<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p>Each presentation can be given in <strong>English<\/strong>, <strong>French<\/strong> or both.<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p>We can <strong>combine elements<\/strong> from two or more keynotes.<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p>Number of attendees: from <strong>5 to 5000.<\/strong><\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p>We always take the time to <strong>customize<\/strong> the presentations to your organization, your needs and your expectations.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h4>PRESENTATION OUTLINE<\/h4>\n<h3>Importance of the WOW Effect!<\/h3>\n<ul>\n<li>\n<div>Benefits of the WOW effect<\/div>\n<\/li>\n<li>\n<div>People and organizations that generate WOW in customer service\n<\/div>\n<\/li>\n<li>\n<div>Advantages of excellent service\n<\/div>\n<\/li>\n<li>\n<div>Making someone enjoy a memorable experience\n<\/div>\n<\/li>\n<li>\n<div>Bolstering your credibility and people\u2019s trust in you\n<\/div>\n<\/li>\n<\/ul>\n<h3>Service quality guidelines<\/h3>\n<ul>\n<li>\n<div>Managing people\u2019s expectations means managing satisfaction<\/div>\n<\/li>\n<li>\n<div>Birds of a feather flock together. Are you a chameleon?<\/div>\n<\/li>\n<li>\n<div>We occasionally please others when we speak; we almost always do when we show interest in them\n<\/div>\n<\/li>\n<li>\n<div>Your attitude, more than your aptitudes, will determine your altitude!\n<\/div>\n<\/li>\n<\/ul>\n<h3>Masters\u2019 profile in service quality<\/h3>\n<ul>\n<li>\n<div>Results of a study on customer service.<\/p>\n<\/div>\n<\/li>\n<li>\n<div>Best strategies for organizations\n<\/div>\n<\/li>\n<li>\n<div>Service quality and technology\n<\/div>\n<\/li>\n<li>\n<div>\n<p>Turning complaints into opportunities<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h3>Tips to success<br \/>\n<\/h3>\n<ul>\n<li>\n<div>Useful techniques for responding to complaints tactfully<\/div>\n<\/li>\n<li>\n<div>\n<p>Strategies for enhancing our pleasure in helping people<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p>If you want results others don\u2019t get, do things others don\u2019t do<\/p>\n<\/div>\n<\/li>\n<li>\n<div>The first steps to practice what you have learned and WOW your clients after the presentation\n<\/div>\n<\/li>\n<\/ul>\n<p>\n    <a href=\"\/en\/clients-testimonials\/\">Click here for a partial list of our clients<\/a>\n<\/p>\n<p>\n    <a href=\"\/en\/clients-testimonials#testimonials\">Click here to read client testimonials<\/a>\n<\/p>\n<div>\n<p>    <img decoding=\"async\" data-src=\"\/images\/banners\/clients\/wow_clients_1_all_en.jpg\" alt=\"Keynote, customer service, Customer, Service, Keynote, customer service keynote speaker, customer service speaker\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><\/p>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"name\":\"NewConferencePageLayout\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_bottom\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"expand,large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"bottom\",\"width_medium\":\"expand\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"The WOW Effect in Customer Service\\u00a0<span style=\\\"font-size: 24pt;\\\">(offered on location and online)<\\\/span>\",\"margin_remove_bottom\":true,\"title_element\":\"h1\",\"title_style\":\"h1\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"auto\"},\"children\":[{\"type\":\"html\",\"props\":{\"class\":\"uk-visible@s\",\"content\":\"<!-- Go to www.addthis.com\\\/dashboard to customize your tools -->\\n<\/p>\n<div class=\\\"addthis_inline_share_toolbox\\\"><\\\/div>\\n            &#8220;}}]}]},{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;props&#8221;:{&#8220;column_gap&#8221;:&#8221;collapse&#8221;,&#8221;layout&#8221;:&#8221;large,expand&#8221;,&#8221;margin_remove_top&#8221;:true},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;auto&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;icon&#8221;,&#8221;props&#8221;:{&#8220;icon&#8221;:&#8221;file-pdf&#8221;,&#8221;icon_color&#8221;:&#8221;primary&#8221;,&#8221;icon_width&#8221;:23,&#8221;margin&#8221;:&#8221;default&#8221;}}]},{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;vertical_align&#8221;:&#8221;middle&#8221;,&#8221;width_medium&#8221;:&#8221;expand&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;button&#8221;,&#8221;props&#8221;:{&#8220;button_size&#8221;:&#8221;small&#8221;,&#8221;grid_column_gap&#8221;:&#8221;small&#8221;,&#8221;grid_row_gap&#8221;:&#8221;small&#8221;,&#8221;margin&#8221;:&#8221;default&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;button_item&#8221;,&#8221;props&#8221;:{&#8220;button_style&#8221;:&#8221;text&#8221;,&#8221;content&#8221;:&#8221;Download the PDF document&#8221;,&#8221;icon_align&#8221;:&#8221;left&#8221;,&#8221;link&#8221;:&#8221;wp-content\\\/uploads\\\/2022\\\/01\\\/3-Page-The-WOW-Effect-in-Customer-Service.pdf&#8221;,&#8221;link_target&#8221;:&#8221;blank&#8221;}}]}]}]},{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;props&#8221;:{&#8220;class&#8221;:&#8221;uk-hidden@s&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-1&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;html&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<!-- Go to www.addthis.com\\\/dashboard to customize your tools -->\\n<\/p>\n<div class=\\\"addthis_inline_share_toolbox\\\"><\\\/div>\\n            &#8220;},&#8221;name&#8221;:&#8221;AddThis responsive&#8221;}]}]}],&#8221;name&#8221;:&#8221;HEADER&#8221;},{&#8220;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;padding_remove_top&#8221;:false,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;middle&#8221;,&#8221;width&#8221;:&#8221;default&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;props&#8221;:{&#8220;divider&#8221;:false,&#8221;layout&#8221;:&#8221;expand,large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;expand&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;image&#8221;,&#8221;props&#8221;:{&#8220;image&#8221;:&#8221;images\\\/Conferences\\\/WOW_Effect_Customer_Service.jpg&#8221;,&#8221;image_alt&#8221;:&#8221;Keynote, customer service, Customer, Service, Keynote, customer service keynote speaker, customer service speaker&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;margin&#8221;:&#8221;default&#8221;}},{&#8220;type&#8221;:&#8221;text&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;content&#8221;:&#8221;<\/p>\n<p>The quality of service is the element that can most distinguish your organization!<\\\/p>&#8220;,&#8221;margin&#8221;:&#8221;default&#8221;,&#8221;text_style&#8221;:&#8221;lead&#8221;}},{&#8220;type&#8221;:&#8221;text&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;content&#8221;:&#8221;<\/p>\n<p>In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important difference. Forging <strong>high-value relationships<\\\/strong> is challenging, because <strong>everyone is unique<\\\/strong>. The keynote \\&#8221;The WOW Effect in Customer Service\\&#8221; was developed in this perspective. The objective is to improve your interpersonal skills, in order to increase the <strong>satisfaction<\\\/strong> and <strong>loyalty<\\\/strong> of your customers!<\\\/p>&#8220;,&#8221;margin&#8221;:&#8221;&#8221;,&#8221;margin_remove_bottom&#8221;:false,&#8221;text_align&#8221;:&#8221;justify&#8221;}},{&#8220;type&#8221;:&#8221;text&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;content&#8221;:&#8221;<\/p>\n<p>This conference\\u2014based on practice and interaction\\u2014provides guidelines, tips and testimonials interlaced with humour and aimed at producing <strong>a remarkable service quality experience<\\\/strong>. It was designed in cooperation with multiple organizations that stand out for their excellent service. Content and tips will be tailored to your needs and expectations, ensuring a <strong>highly rewarding experience<\\\/strong>. This keynote features practical, useful and innovative tools for improving the service you deliver!<\\\/p>&#8220;,&#8221;margin&#8221;:&#8221;default&#8221;,&#8221;text_align&#8221;:&#8221;justify&#8221;}},{&#8220;type&#8221;:&#8221;text&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;content&#8221;:&#8221;<\/p>\n<p>CUSTOMIZATION POSSIBILITIES<\\\/p>&#8220;,&#8221;margin&#8221;:&#8221;large&#8221;,&#8221;margin_remove_bottom&#8221;:true,&#8221;text_align&#8221;:&#8221;center&#8221;,&#8221;text_color&#8221;:&#8221;primary&#8221;},&#8221;name&#8221;:&#8221;Conditons TITLE&#8221;},{&#8220;type&#8221;:&#8221;list&#8221;,&#8221;props&#8221;:{&#8220;class&#8221;:&#8221;uk-panel-new&#8221;,&#8221;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;icon&#8221;:&#8221;happy&#8221;,&#8221;icon_color&#8221;:&#8221;primary&#8221;,&#8221;icon_width&#8221;:25,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;image_vertical_align&#8221;:false,&#8221;list_element&#8221;:&#8221;ul&#8221;,&#8221;list_horizontal_separator&#8221;:&#8221;, &#8220;,&#8221;list_type&#8221;:&#8221;vertical&#8221;,&#8221;show_image&#8221;:true,&#8221;show_link&#8221;:true},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><b>Each presentation can be offered on location, online or even both.<\\\/b><\\\/p>&#8220;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><strong>Possible durations:<\\\/strong> The most popular lengths are 60, 75, 90 minutes, as well as a half-day. In certain cases, we can also adapt the format to a 45 minutes keynote and a full-day training session.<\\\/p>&#8220;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>Each keynote can also be offered in a <strong>training<\\\/strong> and \\\/ or <strong>workshop <\\\/strong>mode.<\\\/p>&#8220;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>Each presentation can be given in <strong>English<\\\/strong>, <strong>French<\\\/strong> or both.<\\\/p>&#8220;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>We can <strong>combine elements<\\\/strong> from two or more keynotes.<\\\/p>&#8220;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>Number of attendees: from <strong>5 to 5000.<\\\/strong><\\\/p>&#8220;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>We always take the time to <strong>customize<\\\/strong> the presentations to your organization, your needs and your expectations.<\\\/p>&#8220;}}],&#8221;name&#8221;:&#8221;Customization Possibilities&#8221;}]},{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;css&#8221;:&#8221;.el-column h4 {\\n    background-color:#005864;\\n\\tcolor:#fff !important;\\n    padding:12px 8px;\\n\\tmargin-bottom:8px !important;}\\n\\n.el-column h3:first-of-type {\\n  margin-top:0px !important;\\n}\\n\\n.el-column h3 {\\n    background-color:#e1ebed;\\n    padding:12px 8px;\\n\\tmargin-bottom:0px !important;}\\n\\n.el-column ul {\\n    border:1px solid #e1ebed; \\n    padding:12px 10px 12px 0px;\\n\\tmargin-top:0px !important;}\\n\\n.el-column li {\\n    font-size:16.5px;\\n\\tpadding-left:25px;}&#8221;,&#8221;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;PRESENTATION OUTLINE&#8221;,&#8221;text_align&#8221;:&#8221;left&#8221;,&#8221;title_color&#8221;:&#8221;emphasis&#8221;,&#8221;title_decoration&#8221;:&#8221;divider&#8221;,&#8221;title_element&#8221;:&#8221;h4&#8243;,&#8221;title_style&#8221;:&#8221;h4&#8243;}},{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Importance of the WOW Effect!&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;margin_remove_bottom&#8221;:false,&#8221;title_element&#8221;:&#8221;h3&#8243;,&#8221;title_style&#8221;:&#8221;h5&#8243;}},{&#8220;type&#8221;:&#8221;list&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;image_vertical_align&#8221;:true,&#8221;list_element&#8221;:&#8221;ul&#8221;,&#8221;list_horizontal_separator&#8221;:&#8221;, &#8220;,&#8221;list_marker&#8221;:&#8221;bullet&#8221;,&#8221;list_type&#8221;:&#8221;vertical&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;show_image&#8221;:true,&#8221;show_link&#8221;:true},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Benefits of the WOW effect&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;People and organizations that generate WOW in customer service\\n&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Advantages of excellent service\\n&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Making someone enjoy a memorable experience\\n&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Bolstering your credibility and people\\u2019s trust in you\\n&#8221;}}]},{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Service quality guidelines&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;title_element&#8221;:&#8221;h3&#8243;,&#8221;title_style&#8221;:&#8221;h5&#8243;}},{&#8220;type&#8221;:&#8221;list&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;image_vertical_align&#8221;:true,&#8221;list_element&#8221;:&#8221;ul&#8221;,&#8221;list_horizontal_separator&#8221;:&#8221;, &#8220;,&#8221;list_marker&#8221;:&#8221;bullet&#8221;,&#8221;list_type&#8221;:&#8221;vertical&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;show_image&#8221;:true,&#8221;show_link&#8221;:true},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Managing people\\u2019s expectations means managing satisfaction&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Birds of a feather flock together. Are you a chameleon?&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;We occasionally please others when we speak; we almost always do when we show interest in them\\n&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Your attitude, more than your aptitudes, will determine your altitude! \\n&#8221;}}]},{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Masters\\u2019 profile in service quality&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;title_element&#8221;:&#8221;h3&#8243;,&#8221;title_style&#8221;:&#8221;h5&#8243;}},{&#8220;type&#8221;:&#8221;list&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;image_vertical_align&#8221;:true,&#8221;list_element&#8221;:&#8221;ul&#8221;,&#8221;list_horizontal_separator&#8221;:&#8221;, &#8220;,&#8221;list_marker&#8221;:&#8221;bullet&#8221;,&#8221;list_type&#8221;:&#8221;vertical&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;show_image&#8221;:true,&#8221;show_link&#8221;:true},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Results of a study on customer service.\\n\\n&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Best strategies for organizations\\n&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Service quality and technology\\n&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>Turning complaints into opportunities<\\\/p>&#8220;}}]},{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Tips to success\\n&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;title_element&#8221;:&#8221;h3&#8243;,&#8221;title_style&#8221;:&#8221;h5&#8243;}},{&#8220;type&#8221;:&#8221;list&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;image_vertical_align&#8221;:true,&#8221;list_element&#8221;:&#8221;ul&#8221;,&#8221;list_horizontal_separator&#8221;:&#8221;, &#8220;,&#8221;list_marker&#8221;:&#8221;bullet&#8221;,&#8221;list_type&#8221;:&#8221;vertical&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;show_image&#8221;:true,&#8221;show_link&#8221;:true},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Useful techniques for responding to complaints tactfully&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>Strategies for enhancing our pleasure in helping people<\\\/p>&#8220;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>If you want results others don\\u2019t get, do things others don\\u2019t do<\\\/p>&#8220;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;The first steps to practice what you have learned and WOW your clients after the presentation\\n&#8221;}}]}]}]}],&#8221;name&#8221;:&#8221;CONF INTRO&#8221;},{&#8220;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;padding_remove_bottom&#8221;:false,&#8221;padding_remove_horizontal&#8221;:false,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;middle&#8221;,&#8221;width&#8221;:&#8221;default&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;props&#8221;:{&#8220;width&#8221;:&#8221;default&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-1&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;button&#8221;,&#8221;props&#8221;:{&#8220;block_align&#8221;:&#8221;center&#8221;,&#8221;button_size&#8221;:&#8221;large&#8221;,&#8221;fullwidth&#8221;:true,&#8221;grid_column_gap&#8221;:&#8221;small&#8221;,&#8221;grid_row_gap&#8221;:&#8221;small&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;margin_remove_bottom&#8221;:true,&#8221;text_align&#8221;:&#8221;center&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;button_item&#8221;,&#8221;props&#8221;:{&#8220;button_style&#8221;:&#8221;secondary&#8221;,&#8221;content&#8221;:&#8221;Click here for a partial list of our clients&#8221;,&#8221;icon&#8221;:&#8221;forward&#8221;,&#8221;icon_align&#8221;:&#8221;right&#8221;,&#8221;link&#8221;:&#8221;en\\\/clients-testimonials\\\/&#8221;}}],&#8221;name&#8221;:&#8221;CLIENTS&#8221;},{&#8220;type&#8221;:&#8221;button&#8221;,&#8221;props&#8221;:{&#8220;block_align&#8221;:&#8221;center&#8221;,&#8221;button_size&#8221;:&#8221;large&#8221;,&#8221;fullwidth&#8221;:true,&#8221;grid_column_gap&#8221;:&#8221;small&#8221;,&#8221;grid_row_gap&#8221;:&#8221;small&#8221;,&#8221;margin&#8221;:&#8221;small&#8221;,&#8221;margin_remove_top&#8221;:false,&#8221;text_align&#8221;:&#8221;center&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;button_item&#8221;,&#8221;props&#8221;:{&#8220;button_style&#8221;:&#8221;primary&#8221;,&#8221;content&#8221;:&#8221;Click here to read client testimonials&#8221;,&#8221;icon&#8221;:&#8221;forward&#8221;,&#8221;icon_align&#8221;:&#8221;right&#8221;,&#8221;link&#8221;:&#8221;en\\\/clients-testimonials#testimonials&#8221;}}],&#8221;name&#8221;:&#8221;T\\u00c9MOIGNAGES&#8221;}]}]}],&#8221;name&#8221;:&#8221;LINKS EN NEW&#8221;,&#8221;modified&#8221;:&#8221;2021-09-22T11:21:48.226Z&#8221;},{&#8220;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;padding_remove_bottom&#8221;:false,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;middle&#8221;,&#8221;width&#8221;:&#8221;default&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-1&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;overlay-slider&#8221;,&#8221;props&#8221;:{&#8220;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin&#8221;:&#8221;default&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_style&#8221;:&#8221;text-meta&#8221;,&#8221;nav&#8221;:&#8221;&#8221;,&#8221;nav_align&#8221;:&#8221;center&#8221;,&#8221;nav_breakpoint&#8221;:&#8221;s&#8221;,&#8221;overlay_mode&#8221;:&#8221;cover&#8221;,&#8221;overlay_position&#8221;:&#8221;center&#8221;,&#8221;overlay_transition&#8221;:&#8221;fade&#8221;,&#8221;show_content&#8221;:true,&#8221;show_hover_image&#8221;:true,&#8221;show_link&#8221;:true,&#8221;show_meta&#8221;:true,&#8221;show_title&#8221;:true,&#8221;slidenav&#8221;:&#8221;&#8221;,&#8221;slidenav_breakpoint&#8221;:&#8221;s&#8221;,&#8221;slidenav_margin&#8221;:&#8221;medium&#8221;,&#8221;slidenav_outside_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;slider_autoplay&#8221;:true,&#8221;slider_autoplay_pause&#8221;:false,&#8221;slider_gap&#8221;:&#8221;default&#8221;,&#8221;slider_width&#8221;:&#8221;fixed&#8221;,&#8221;slider_width_default&#8221;:&#8221;1-1&#8243;,&#8221;slider_width_large&#8221;:&#8221;1-1&#8243;,&#8221;slider_width_medium&#8221;:&#8221;1-1&#8243;,&#8221;slider_width_small&#8221;:&#8221;1-1&#8243;,&#8221;slider_width_xlarge&#8221;:&#8221;1-1&#8243;,&#8221;text_align&#8221;:&#8221;center&#8221;,&#8221;title_element&#8221;:&#8221;h3&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;overlay-slider_item&#8221;,&#8221;props&#8221;:{&#8220;image&#8221;:&#8221;images\\\/banners\\\/clients\\\/wow_clients_1_all_en.jpg&#8221;,&#8221;image_alt&#8221;:&#8221;Keynote, customer service, Customer, Service, Keynote, customer service keynote speaker, customer service speaker&#8221;}}],&#8221;name&#8221;:&#8221;DESKTOPS&#8221;}]}]}],&#8221;name&#8221;:&#8221;SECTION CLIENT BANNERS&#8221;}],&#8221;version&#8221;:&#8221;4.2.12&#8243;,&#8221;yooessentialsVersion&#8221;:&#8221;2.1.5&#8243;} &#8211;><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The WOW Effect in Customer Service\u00a0(offered on location and online) [file-pdf] Download the PDF document The quality of service is the element that can most distinguish your organization! In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":846,"parent":0,"menu_order":39,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-217","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/jasminbergeron.com\/en\/wp-json\/wp\/v2\/pages\/217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jasminbergeron.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jasminbergeron.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jasminbergeron.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jasminbergeron.com\/en\/wp-json\/wp\/v2\/comments?post=217"}],"version-history":[{"count":0,"href":"https:\/\/jasminbergeron.com\/en\/wp-json\/wp\/v2\/pages\/217\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jasminbergeron.com\/en\/wp-json\/wp\/v2\/media\/846"}],"wp:attachment":[{"href":"https:\/\/jasminbergeron.com\/en\/wp-json\/wp\/v2\/media?parent=217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}