The WOW Effect in Customer Service (offered on location and online)

Keynote, customer service, Customer, Service, Keynote, customer service keynote speaker, customer service speaker

The quality of service is the element that can most distinguish your organization!

In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important difference. Forging high-value relationships is challenging, because everyone is unique. The keynote “The WOW Effect in Customer Service” was developed in this perspective. The objective is to improve your interpersonal skills, in order to increase the satisfaction and loyalty of your customers!

This conference—based on practice and interaction—provides guidelines, tips and testimonials interlaced with humour and aimed at producing a remarkable service quality experience. It was designed in cooperation with multiple organizations that stand out for their excellent service. Content and tips will be tailored to your needs and expectations, ensuring a highly rewarding experience. This keynote features practical, useful and innovative tools for improving the service you deliver!

CUSTOMIZATION POSSIBILITIES

Each presentation can be offered on location, online or even both.
Possible durations: The most popular lengths are 60, 75, 90 minutes, as well as a half-day. In certain cases, we can also adapt the format to a 45 minutes keynote and a full-day training session.
Each keynote can also be offered in a training and / or workshop mode.
Each presentation can be given in English, French or both.
We can combine elements from two or more keynotes.
Number of attendees: from 5 to 5000.
We always take the time to customize the presentations to your organization, your needs and your expectations.

PRESENTATION OUTLINE

Importance of the WOW Effect!

Benefits of the WOW effect
People and organizations that generate WOW in customer service
Advantages of excellent service
Making someone enjoy a memorable experience
Bolstering your credibility and people’s trust in you

Service quality guidelines

Managing people’s expectations means managing satisfaction
Birds of a feather flock together. Are you a chameleon?
We occasionally please others when we speak; we almost always do when we show interest in them
Your attitude, more than your aptitudes, will determine your altitude!

Masters’ profile in service quality

Results of a study on customer service.
Best strategies for organizations
Service quality and technology
Turning complaints into opportun

Tips to success

Useful techniques for responding to complaints tactfully
Strategies for enhancing pleasure in helping people
For results others don’t get, do things others don’t do
The first steps to practice what you have learned and WOW your clients after the presentation