Laroche, Michel, Zhyong Yang, Gordon H.G. McDougall, and Jasmin Bergeron (2005), “Internet versus Bricks-and-mortar Retailers: An Investigation into Intangibility and Its Consequences”, Journal of Retailing, Vol. 81, No.4, 251-267.
The Journal of Retailing is known as one of the five best academic journals in marketing by the AMA (American Marketing Association)